Frequently Asked Questions

 Product Information

How do I measure my size register that I need?

 

Can I order custom size Registers?


Can I order custom size Grilles?


Do you ship outside of Canada?


Where is the product manufactured?


Where do you source material?

 

    Returns

    Can I return my item without a Return Authorization?

    Please visit our return policy page.

    Do you ship with other couriers beside Purolator?


    Can I exchange my order for another item?


    How long does it take for me to get a refund?

     

      Payment Information

      What forms of payment do you accept?

       

      Can I exchange my order for another item?

       

      How long does it take for me to get a refund?

       

        Warranty

        How long is the warranty?

         

        What is covered under warranty?

         

        How do I get an item replaced under warranty?

         

        Can I get a refund instead of replacement for a warranty claim?