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Returns

If you're not satisfied with an item that you purchased on IntegrityWoodcraft.ca, you can initiate a return within 30 days after delivery for a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items that have been used or modified in any way may not be returned.

Sale items, only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Please see the next section if the item arrived damaged or defective; different terms may apply.

 

To return an item, visit the Your Orders page, email: customerservice@integritywoodcraft.ca  You will be responsible for the return shipping costs, except in instances where the item arrived damaged or defective. Note that the option to initiate a return will only appear for 30 days after delivery.

 

Damaged and Defective Items

In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any other items from that order if they are part of a set) for a replacement or a full refund, provided you report the issue within the following timeframes:

Damaged Items: 5 days after delivery. It’s critical to report the issue within that time period so that a claim can be filed with the carrier.

Defective Items: 30 days after delivery.

We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you should take pictures of the damage and you may inform the carrier and refuse delivery. In that case, please report the issue within the applicable timeframe listed above and you can choose to receive a replacement or a refund.

To report an issue with an item, please visit the Your Orders page and email us. You may be required to submit photographs of the damaged or defective product and its packaging (the original packaging is required to facilitate a return unless it was damaged in transit and is unusable).

 

Refunds

If you choose to get a refund for eligible items, you'll be refunded the purchase price and applicable sales tax. For damaged or defective items (and any other items from that order if they are part of a set), you will also receive a refund for any amount you may have paid through IntegrityWoodcraft.ca to have the item shipped to you. For items that were not damaged or defective, you will be responsible for the return shipping costs.

 

Refunds will be issued to the original method of payment shortly after Integrity Woodcraft Inc. (as the case may be) receives and processes the eligible item. If we are unable to refund the original method of payment, Integrity Woodcraft Inc. will provide you with store credit for the refund due to you, which may only be used for purchases on IntegrityWoodcraft.ca

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@integritywoodcraft.ca.

 

Missing Items

If your order is missing any items or parts, please notify us as soon as possible and no later than 30 days after delivery. If the item was sold by Integrity Woodcraft Inc., you should contact Integrity Woodcraft Inc.  Customer Support by clicking the "Contact Us" button on the Your Orders page. That way, the right person can help you resolve the issues as quickly as possible.

 

Cancellations

You may cancel an order within 30 minutes  (4 hours or 1 day?) after placing the order by visiting the Your Orders page and selecting the "Cancel Order" button for the order. Note that the option to cancel will only appear for 30 minutes after you place an order. After that point, the order will be processed for delivery to you.

If you would like to cancel an order after 30 minutes, you should contact Integrity Woodcraft Inc.  Customer Support by clicking the "Contact Us" button on the Your Orders page. Please note that we cannot guarantee that your order can be canceled after 30 minutes, but we'll try our best to help.

 

Shipping

To return your product, send it to: Unit 208 - 31136 Peardonville Rd, Abbotsford, BC, V2T 6K7, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance.  Refunds will not be issued for items damaged in return transit or for returns that are never received.

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